Internet Marketing Careers - Current Openings
Director of Account Services
Requirements
- 10+ years advertising agency experience in Account Service
- Demonstrated ability to grow client accounts
- Experience managing and developing a team of 5+ people
- Proven ability to interact with C-level decision-makers on client side
- Excellent communication skills
- Thorough understanding of advertising agency deliverables and processes
- Experience writing solid creative briefs
- Demonstrated project management, strategic thinking, and analytical skills
- Proven ability to provide leadership and strategic direction to an account team
- Proven ability to prioritize multiple projects and to adjust to changes to satisfy client needs
- Experience managing client budgets, billing, and timelines
- Experience in strategic consulting a plus
The Director of Account Services will:
- Provide leadership, guidance, and strategic direction to the Account Service team regarding the management of client accounts
- Oversee the client satisfaction, growth, and development of existing accounts
- Maintain consistent levels of quality across all accounts
- Manage and oversee profitability of existing accounts
- Build the Account Service discipline within our agency to meet best-in-class standards
- Recruit and retain top Account Service talent
- Develop and implement best-in-class Account Service processes and standards
- Develop and implement service levels that add value for our clients
- Train, mentor, and provide career growth and development to Account Service team
- Work with other functional/departmental heads to solve broader agency problems
- Build and maintain the confidence of our clients in the Account Service group
- Function as an escalation point for clients if they are dissatisfied with quality of work from Account Service group
- Provide support for new business development
